Privacy Policy

Who We Are

This website is operated by Suburban Australia (ABN 24 550 297 597) under the Townsville Computer Man brand. The website address is https://tsvcomputerman.com.au.

Suburban Australia also operates suburbanau.com and Suburban Secure (suburbansecure.au), a technology advisory and cyber security service line.

Information We Collect

When you submit the contact form, we collect the details you provide, including your name, email address, phone number, device or issue type and message.

When you book a service call through our Cal.com booking page, Cal.com collects the booking details you provide (name, email, phone, appointment time). We use Cal.com’s European instance, which has a strong privacy focus, and our account is protected with two-factor authentication. That booking data is handled under Cal.com’s own privacy policy as well as this one.

When a device is collected or dropped off for repair, we record basic job details (device type, reported fault, contact details and collection address) needed to carry out and return the repair.

The website may also record technical information such as your IP address, browser details, approximate location, pages visited and security check results.

Data On Your Device

We only access what is needed on your device to diagnose and fix the reported fault. We do not browse, copy or use personal files, photos or accounts beyond what a repair genuinely requires.

Where a repair involves data recovery, a drive replacement or a full reinstall, we will discuss what that means for your data and any backup options before proceeding.

How We Use Information

Information submitted through the website, booking page or during a repair is used to respond to enquiries, arrange collection and drop-off, carry out repairs, provide quotes, and maintain business records.

We do not sell enquiry or job information. Information may be stored in email, lead records, booking systems and related business systems used to manage enquiries and repairs.

Analytics And Security Services

This website uses Cloudflare services for website security, performance and spam prevention, and Cloudflare Turnstile to help prevent spam and automated abuse of the contact form. Cloudflare may process technical information such as IP address, request details, browser information and security signals to provide those services.

Cookies

This website may use cookies or similar technologies for security, spam prevention and normal website operation.

You can control or block cookies through your browser settings, but some security or form features may not work correctly if cookies or related browser storage are disabled.

Contact Forms, Bookings And Notifications

Contact form submissions are sent by email and may also generate an internal notification so enquiries can be seen promptly. Bookings made through Cal.com are managed through that platform.

Form and job submissions may be retained for customer service, quoting, record keeping, security review and follow-up purposes.

Disclosure To Service Providers

Personal information may be handled by service providers used to operate the website, email, booking, spam prevention, security, hosting and notifications, including Cal.com and Cloudflare.

Some providers may process information outside Australia. Where practical, we use reputable providers and limit collection to what is needed for website operation, security, booking and enquiry handling.

External Links

Pages on this site link to external websites, including suburbanau.com and suburbansecure.au, and third-party platforms such as Cal.com. External websites have their own privacy practices and are not controlled by us.

Access And Correction

You may contact us to ask what personal information is held about you, request correction of inaccurate information, or ask for information to be deleted where practical and lawful.

Some records may need to be retained for legitimate business, security, accounting or legal reasons.

Privacy Complaints

If you have a privacy concern, contact us first so the issue can be reviewed and responded to.

If you are not satisfied with the response, you may be able to contact the Office of the Australian Information Commissioner for guidance about privacy rights and complaints.

Contact

Privacy questions can be sent through the contact form or to [email protected].